Story book charm

Shipping from United Kingdom

Processing time

1-2 business days

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

• Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Privacy policy

This Privacy Policy describes how and when Littlehmakes collect, use, and share information when you purchase an item from Littlehmakes, contact Littlehmakes, or otherwise use Littlehmakes services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that Littlehmakes do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Personal information he collects
Information Littlehmakes Collect
To fulfil your order, you must provide Littlehmakes with certain information (which you authorised Etsy to provide to Littlehmakes), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide Littlehmakes with additional personal information (for a custom order, for example), if you contact Littlehmakes directly.

2. The legal bases to collect, use, and share personal information
Why Littlehmakes Need Your Information and How Littlehmakes Uses It
Littlehmakes rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide Littlehmakes services, such as when Littlehmakes use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for Littlehmakes mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of Littlehmakes legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving Littlehmakes services. Littlehmakes use your information to provide the services you requested and in Littlehmakes legitimate interest to improve Littlehmakes services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. Littlehmakes use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
3. The third parties with whom Littlehmakes shares personal information

Information Sharing and Disclosure
Information about Littlehmakes customers is important to Littlehmakes business. Littlehmakes share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. Littlehmakes share information with Etsy as necessary to provide you Littlehmakes services and comply with Littlehmakes obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Compliance with laws. Littlehmakes may collect, use, retain, and share your information if Littlehmakes have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce Littlehmakes agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of Littlehmakes customers, or others.

4. The length of time Littlehmakes keeps personal information

Data Retention
Littlehmakes retains your personal information only for as long as necessary to provide you with Littlehmakes services and as described in Littlehmakes Privacy Policy. However, Littlehmakes may also be required to retain this information to comply with Littlehmakes legal and regulatory obligations, to resolve disputes, and to enforce Littlehmakes agreements. Littlehmakes generally keeps your data for the following time period: 4 years.

5. If transferring personal information outside of Europe, how the transfer will be handled

Transfers of Personal Information Outside the EU
Littlehmakes may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, Littlehmakes may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If Littlehmakes is deemed to transfer information about you outside of the EU, Littlehmakes rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. Littlehmakes buyers’ rights regarding Littlehmakes use of your personal information and Littlehmakes contact details

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. Littlehmakes describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information Littlehmakes hold about you by contacting Littlehmakes using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where Littlehmakes is required to store data for legal reasons) Littlehmakes will generally delete your personal information upon request.
• Object. You can object to (i) Littlehmakes processing of some of your information based on Littlehmakes legitimate interests and (ii) receiving marketing messages from Littlehmakes after providing your express consent to receive them. In such cases, Littlehmakes will delete your personal information unless Littlehmakes have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about Littlehmakes use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Helen Griffiths, am the data controller of your personal information. If you have any questions or concerns, you may contact me at littlehmakes@gmail.com. Alternately, you may mail me at:
Helen Griffiths, PO Box 810, Banbury, OX16 6TP.